RETURNS & EXCHANGES
We want you to feel confident and comfortable with every Jolie purchase.
If something isn’t quite right, you can request a return or exchange, subject to the conditions below.
Eligibility
Items must be:
- Unworn and unused
- In their original condition
- Free from stains, perfume, makeup, or damage
- Returned with all original tags and packaging
Items that do not meet these conditions may not be eligible for return or exchange.
How to Request a Return or Exchange
Contact our customer care team with:
- Your order number
- The item you would like to return or exchange
- The reason for your request
Our team will guide you through the next steps.
Exchange Availability
Exchanges are subject to product, size, and color availability.
Shipping Costs
Any applicable return or exchange delivery fees will be communicated to you before the process is confirmed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and include clear photos of the item.