FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Delivery usually takes 7–10 days after your order is confirmed.
How can I place an order?
Simply choose your favorite item, select the available color and size, add it to your cart, and proceed to checkout.
How can I know my size?
Check our Size Guide before ordering. If you’re between sizes or prefer a more relaxed fit, we recommend choosing the larger size.
Can I change my order after placing it?
If your order has not yet been processed, we may be able to help. Contact our customer care team as soon as possible.
Can I cancel my order?
Please contact us as soon as possible. Cancellation may only be possible before your order has been processed or dispatched.
Can I exchange an item?
Yes, eligible items may be exchanged depending on product, size, and color availability.
Can I return an item?
Eligible items can be returned according to our Returns & Exchanges policy.
What if I receive the wrong or damaged item?
Contact us as soon as possible with your order number and clear photos, and our team will assist you.
How can I contact Jolie?
You can reach us through the contact details and social media channels listed in our website footer.